Refund Policy
Effective Date: April 30, 2025
At DNA Services Inc., we aim to be clear and fair about purchases.
1. General Rule
Unless otherwise stated on a specific offer, order page, or signed agreement, all sales are final.
2. Consulting / Coaching / Strategy Services
Fees for consulting, coaching, strategy calls, advisory services, and booked time are generally non-refundable once purchased or scheduled, because capacity is reserved for you.
3. Digital Products / Training
Digital products, downloads, templates, training materials, and online educational content are generally non-refundable once access has been granted, unless otherwise stated in writing on the offer page.
4. Software / Subscription Services
Recurring subscriptions may be canceled at any time going forward, but past charges are generally non-refundable unless:
required by law, or
otherwise stated in a written offer or agreement
Cancellation will stop future recurring charges, but does not automatically entitle you to a refund for prior billing periods.
5. Exceptions
We may, at our sole discretion, offer a refund, partial refund, service credit, or replacement access in specific cases such as:
duplicate charges
technical billing errors
failure to deliver purchased access
legal or consumer protection requirements
6. Chargebacks
If you believe a charge was made in error, contact us first at info@dnabusiness.net
before filing a chargeback. Fraudulent or abusive chargebacks may result in account suspension or denial of future service.
7. Contact
For billing or refund questions, contact:
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